Privacy Policy

Revised Date 10/7/2025
Sound of Sleeping, LLC

Sound of Sleeping, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or otherwise interact with us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy and our Services Agreement.

1. Information We Collect

We may collect the following types of personal information from clients:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Child Information: Age, sleep habits, and relevant developmental details.

  • Health Information (non-medical): General wellness details relevant to sleep consulting (excluding diagnoses or treatment plans).

  • Payment Information: Billing address and payment confirmation (processed securely via third-party payment processors).

  • Client Communications: Emails, messages, and notes from consultations.

  • Consent Records: Any approvals you provide regarding use of materials (e.g., photo/video permissions).

2. How We Use Your Information

We use your personal information solely for the purposes of:

  • Providing and customizing sleep consulting services.

  • Communicating with you about your consultation.

  • Scheduling and delivering support per your selected plan.

  • Sending service-related updates, reminders, or follow-ups.

  • Managing payments and billing.

  • Maintaining internal records for administrative purposes.

  • Complying with legal obligations.

3. Confidentiality and Information Sharing

We treat your information with the highest level of confidentiality:

  • We do NOT sell or share your personal information with third parties for marketing purposes.

  • We may share limited information with trusted third-party providers (e.g., payment processors, scheduling platforms) strictly as needed to operate our business.

  • We will never disclose personal or family information, including photographs or videos, without your explicit, prior written consent.

  • We may disclose information when required by law, such as in response to a subpoena or other legal process.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.

  • Comply with legal or regulatory obligations.

  • Maintain records of client agreements and communications.

If services are not initiated or scheduled within six (6) months of purchase (as outlined in our Services Agreement), your right to use such services may expire, but limited personal data may be retained for administrative purposes.

6. Your Privacy Rights

You have the right to:

  • Request access to or a copy of the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your data, subject to any legal or contractual obligations.

  • Withdraw previously given consent (e.g., to use of photos or videos).

To exercise any of these rights, please contact us using the information below.

7. Children’s Privacy

Our services are directed toward parents and caregivers. We do not knowingly collect personal information directly from children. Any information shared about minors must be provided by their parent or legal guardian.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. Material changes will be communicated via email or our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Sound of Sleeping, LLC
Email: emily@soundofsleeping.org
Phone:(804) 464-3229
Website: www.soundofsleeping.org