Terms and Conditions

This services agreement (this “Agreement”) is entered into by and between Sound of Sleeping, LLC (the “Consultant”) and (the “Client”). Each of the Consultant and the Client hereby agree to the provisions of this Agreement as they apply to the services rendered by the Consultant, as set forth in further detail below. Subject to the terms and conditions set forth in this Agreement, the Consultant agrees to provide to the Client certain infant and child sleep consulting services in accordance with the terms agreed upon by the Client and the Consultant (the “Services”).    

1. Payment Terms and Conditions. The agreed upon compensation due to the Consultant for performing the Services as listed in package description. 

Sleep Consultation Packages: Prior to commencement of the Services, all payments shall be made to the Consultant. If on payment plan, half will be paid up front and 2nd installment (second half) will be paid by the end of the first week of support. No refunds will be available once payment has been processed, unless otherwise approved by the Consultant in its sole discretion.     

SOS Sleep Support Membership: Membership fees are billed automatically on a recurring monthly basis until canceled by the Client. The Client may cancel their membership at any time before the next billing cycle to avoid future charges. Membership fees are non-refundable once processed. No refunds will be provided once payment has been processed unless otherwise approved by the Consultant in its sole discretion.

2.  Support Expiration: 

Sleep Consultation Packages: The Client agrees to use agreed upon services within 6 months of purchase. If the Consultant has made full effort to schedule consultations and/or begin support per plan and the Client does not respond or schedule the start of services within 6 months of purchase, the Client will forfeit contracted calls and support with the Consultant without refund. 

SOS Sleep Support Membership: Membership benefits are available only while the subscription remains active and payments are current. Membership benefits do not accumulate or roll over from month to month. Any unused support during a billing cycle is forfeited at the end of that billing period. 

3. Client Commitment: The Client agrees to cooperate, in good faith, with the Consultant in connection with the Services, including implementing a sleep plan for their family and any other recommendations provided by the Consultant. The Consultant does not offer any guarantees related to the effectiveness of the Services, but will work diligently with the Client and any related caregivers to achieve the Client’s sleep goals for them and their family. 

4. SOS Sleep Support Membership Specific Terms: The SOS Sleep Support Membership is intended to provide ongoing guidance following the completion of a sleep consultation and is designed for maintenance, troubleshooting, and routine sleep support.

Membership includes:

  • Unlimited text and voice message support during business hours (Monday–Friday, 9:00 AM–5:00 PM)

  • Responses within approximately 2–4 business hours during business hours and within one business day for messages received after hours

  • Personalized schedule and routine adjustments

  • Support for sleep regressions, travel, illness recovery, developmental milestones, daycare transitions, nap transitions, bedtime challenges, and other sleep-related concerns

  • One proactive monthly check-in initiated by the Consultant

  • One complimentary 15-minute phone call every three (3) months, if deemed appropriate by the Consultant

The Client understands and agrees that:

  • Messages may be sent at any time; however, responses will be provided only during established business hours.

  • Weekend and holiday messages will be answered on the next business day.

  • The Membership provides ongoing guidance and is not intended to function as real-time or emergency support.

  • The Consultant may request that the Client combine multiple questions into a single message to allow for thoughtful and comprehensive guidance.

  • The Membership is limited to sleep-related support and does not include medical advice, emergency support, or feeding guidance outside the Consultant's scope of practice.

  • If the Consultant determines that the Client's concerns require more extensive evaluation or exceed the scope of the Membership, the Consultant reserves the right to recommend the purchase of an additional consultation package or other Services.

The Consultant reserves the right to modify Membership features, pricing, or policies with reasonable advance notice to existing Members. Any changes will apply beginning with the Client's next billing cycle.

5. Disclaimer: The Client acknowledges and agrees that the Services are not medical advice and are not intended to replace or supplement the medical advice received by the Client. Any advice provided by the Consultant in connection with the Services is for informational purposes only and is intended for use with children with common sleep issues that are unrelated to medical conditions. The Client is advised to consult with and get approval from their child’s pediatrician prior to implementing any sleep plan in connection with the Services, and the Client should always seek the advice of a physician or other medical professional in connection with any questions the Client may have regarding a medical condition or the health and welfare of their child.    

6. Relationship of Parties. This Agreement shall not constitute an employer-employee relationship, and it is the intent of each party that the Consultant and its employees shall at all times be independent contractors. For the avoidance of doubt, Consultant is not a medical professional, Consultant’s advice to Client is not medical advice, and no physician-patient relationship shall be created by this Agreement or the Consultant’s performance of the Services.   

7. Intellectual Property Notice: The information and materials provided by the Consultant in connection with the Services, including, but not limited to, schedules, sleep plans or other materials, including, but not limited to, visual aids, may not be reproduced, republished, or transmitted in any form or by any means without the Consultant’s express written consent.    

8. Confidentiality: In performing the Services pursuant to the terms of this Agreement, the Consultant may obtain confidential and/or personal information regarding the Client (“Confidential Information”). The Consultant agrees to maintain the highest standard of confidentiality and respect for the Client’s personal matters and will not disclose any such Confidential Information without the Client's prior written permission. The Consultant will obtain Client's prior consent before posting photos or videos of the Client and/or its family on social media or in other marketing materials.    

9. Limitation of Liability and Release: The Consultant shall not be liable to the Client for any claims, losses, injury, indirect, incidental, special or consequential damages as a result of the Services, whether such claim alleges breach of contract, tortious conduct, negligence or any other theory. The Client hereby agrees, on behalf of itself, its successors and assigns, to waive and release the Consultant, its employees and representatives from any and all claims of liability, loss, damage, injury, or other demands for compensation in connection with the Services.    

10. Entire Agreement. This Agreement, together with the Proposal, represents the entire agreement between the parties and may only be amended or modified by an instrument in writing signed by both parties. 

11. Governing Law: This Agreement is governed by and shall be construed, enforced and interpreted in accordance with the laws of the State of Virginia.